Mission Statement

The aim of Jennings is to maintain and develop its position as the No.1 dealer group in the North East.

We recognise that happy and satisfied employees give excellent customer service and we therefore aim to always put our staff first. We provide them with effective leadership, communicate honestly and positively, and consult on business decisions where we can. We provide a safe and comfortable working environment and ensure every employee can take advantage of the training and development opportunities available. We recognise and reward the contribution that employees make on an individual and team basis. We also recognise the supportive role that employees' families play and aim to make sure they to feel part of the Jennings family.

We communicate with every customer, whether external or internal, in an honest and positive way, providing a supportive and friendly environment. We are flexible to customers' needs and give attention to detail. We provide them with technical expertise while giving value for money at the same time. We aim to make customers feel valued and provide that little bit extra.

We recognise the importance of maintaining a strong relationship with manufacturers and with all the organisations providing us with products and services. We have a professional attitude in our dealings with them and learn from them where we can. We work hard to maintain their confidence in us and also to maintain our confidence in them.

We aim to continuously improve our working relationships and ask all our stakeholders to give us regular, honest feedback about how we can improve. We foster an interdependent environment where everyone is motivated to work together and to trust and respect each other. We believe that working together in partnership is the key to a successful future.

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